Frequently Asked Questions

Your customers are expecting a website. No website? Potential consumers may question whether your business is legit. A website adds credibility to your business. Short of that, they may pass you up for a competitor. Read more.

Typically we handle the switch; all you will need to do is pick up the phone when we call you so that you can talk to your current web provider to cancel. We walk you through the whole process. It takes about 5-10 mins. We do the rest.

Many times it will depend on the platform you built it on. Wix sites have the advantage that they are easy to keep updated, and the engineers that they have staffed in-house actually do a lot of the legwork. A website is more than just the physical appearance; it’s also the site architecture and the technology behind it, which may or may not be helping or hurting you in Google rankings and user experience. We can help with a simple website audit and review. If your site is not hitting performing the way it should (like site speed, mobile responsiveness, SEO, etc.), we recommend evaluating your options. You also might be better off starting with a new website. Modern websites have more functionality and automation available to make updating and maintaining your website much easier.

We have partnered with Wix to support, build, and create the perfect website for your business. Our certified Wix experts will develop an easy-to-use site that you can edit with quick drag and drop features. If you are looking for assistance with another platform, just let us know, and we will gladly provide any additional support needed.

Very unlikely if you redesign the right way as we follow a proper revamping checklist. It would help gain more visibility as your business will stand out from the crowd with updated and optimized designs. Typically websites that are ranking very high aren’t in need of our services.

Our subscription-based websites are based on a monthly service that keeps your costs low; this means you will pay a monthly fee as long as you wish to keep your website. This includes secure hosting, 30-min web or graphic design editing, SSL certificate, and technical support.

Nowadays, we are observing that boosting local SEO is just as important as having a good website. Most companies that want to leave a bigger footprint choose our Gold Website for the extra pages and then pay for our local SEO service.

Our websites are built with best industry practices and unique SEO checklists. Upon request, we offer advanced SEO features and always optimize it for Search Engines. For advanced SEO clients, we include SEO Audits in all of our website projects. An SEO Audit consists of looking at your current keyword (how they are ranking), page titles, and descriptions and improving traffic and content quality. The audit provides information and installation onto your website and recommendations for strategy moving forward.

We design our sites with longevity in mind and the flexibility to continue to update them. The industry standard is to update your website every 2 to 3 years, but we are happy to partner with our clients to create long-lasting sites that are easy to refresh and stay relevant to their users.

This is unique to the package you move forward with. Check your monthly package to learn more. Typically all packages include the following pages: Home, About Us, Services, and Contact. You can always decide to add more pages or functionality to your site (blog, menu, FAQs) at an additional price.

Absolutely. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

Yes, we do, and very often! Distance is no challenge in today’s virtual world. We follow the same business procedures that we use for all our clients. Our Wix Experts use the latest technologies to bring you the whole web development process straight to your monitor, enabling you to have a real-time possibility to review your project in development. We also provide 24-hour virtual support online by email, phone, and chat. *We always recommend checking with your local authorities for regulations, policies, and legal compliance.

Simple and easy. We invite you to take a look at our Portfolio, and if you are looking for something specific, you can contact us.

You can Google us you can see we have all 5-star reviews. We also have an A+ BBB rating. View here

We have web design experience with various companies in different industries. So most likely, our answer is yes, or we have worked with a business similar to yours. We understand that every business is unique, so our team works hard to learn specifically about your business, history, details, services, goals, mission, and vision to deliver results.

Yes! We offer logo design, business card design, flyer design, brochure design, stationery, banners, and much more to help you build your brand and stay consistent.

Yes, we can. We do much more than build your website. Our main goal is to help you succeed online. Our team is committed to your success. We offer many online marking packages, including Local SEO. You can learn more here or contact us.

Our services include: Web design Graphic Design Branding Advertising Social Media Wix SEO Email & Hosting Powerlistings Logo design

Our main focus has been small businesses. However, we like to work with all sorts and sizes of businesses and individuals. We’re just as excited to work with small businesses as large ones. We bring the same skills and dedication to support our big business clients to our work for smaller locally-owned clients.

We customize all of our websites. We offer an easy customer integration ticketing system. Quick response time and 24hr turnaround for simple web edits. We offer more than website services. We also provide Social media, Graphic Design, Online Ads, Local SEO, Powerlistings services. etc. No Long Term commitments or Contracts.

Your monthly fees will be for hosting, support, and domain services. Depending on what you choose, it could range from $30-to $75/month.

Eight years.

Creating website content can be challenging, we know! Providing that it is comprehensive yet concise, attracts interest and brings in new customers. It helps you build your customer base by featuring the best aspects of your business and highlighting customer benefits, all in the right words. Creating rich content, complete with research and consultation services, also positions you as an expert. YES - it does help with SEO, given that you use a lot of the content for great titles (H1, H2, H3, etc.), meta descriptions, page descriptions, etc.

In today’s competitive market, SEO is more important than ever. Search engines serve millions of users per day looking for answers to their questions or for solutions to their problems. If you have a website, blog, or online store, SEO can help your business grow and meet the business objectives. Contact us today to learn more about SEO Optimization.

Google Analytics is one of the top, most powerful tools out there for monitoring and analyzing traffic on your website. It helps you know: ​ Where your visitors are coming from. How your visitors found your website. It also shows if visitors found your site directly, through a referral from another website (ex: Twitter, Facebook, Google+), or from search engines. ​ Web browsers used by your visitors What keywords were used by visitors in the search engines to get to your website Free with our Basic +, Enhanced, and Enterprise website packages

Google AdWords is Google's online advertising program that lets you reach new customers and grow your business. With AdWords, you choose where your ad appears, set a budget you're comfortable with, and measure the impact of your ad. ​ There's no minimum spending commitment. You can pause or stop anytime.

You may be a Zeeland turkey farmer, Saugatuck resort owner, or one of West Michigan’s new medical equipment start-ups. You don’t have a big name yet, but you’d like one. Now’s the time to start building your brand or shaping your company’s image, personality and reputation. The public perceives your company brand by what they hear and sees about you and what they experience when they actually do business with you. Using a branding guide will help you be consistent with your brand, and people will easily remember you as you work towards your brand awareness and top of mind for customers.

Powerlistings is an online platform that allows you to take control of your online business listing. Why would you want to do that? Inconsistent business location information across online maps, apps, directories, GPS devices, social networks, and search engines costs you real sales. Our platform lets you control your company listings across 100+ global partners, including Apple. Learn more here.

Q: Can I set up Auto Pay for my invoices with CIS Agency? A: Yes! CIS Agency offers a convenient Auto Pay option through QuickBooks Online. By setting up Auto Pay, your payments will be automatically processed, ensuring your invoices are always paid on time without any hassle. If you're interested in enrolling in Auto Pay or need assistance setting it up, please feel free to contact us. We're here to help make the process seamless for you! *Many times your online invoice via QuickBooks will also provide an option to setup your own autopay, it's important to note that we have no control over these types of setup and are managed directly between you and QuickBooks.

Your Project Manager will discuss with you what style and colors you would like on the website. With this information, the design team will create the website! You can also share other websites that you like for us to reference as design inspiration or view our design portfolio here for inspiration. This will also depend on the package you choose based on customization and/or website templates.

No, the transition is seamless. Note: if you are not the owner of your domain, make sure your current provider unlocks the domain and is ready to be transferred.

Yes, we optimize all of our websites for tablets or mobile. ​

Our initial meetings and website questionnaire allow us to begin building a website according to the data collected. Each project includes a set amount of time that can be used to make design changes (customization is based on the website package) once the website is ready for the initial review. If you have changes that would require time beyond this, then the Project Manager will discuss with you our time estimate to make those changes.

Once the content has been written by one of our professional copywriters, you will be sent a live copy to submit any changes or corrections! This step gives you the opportunity to make the necessary changes before the content is on your website. If you need additional website content added, it is billed at our hourly rate.

Our Agency strives to complete websites within 2-3 weeks. However, each project is different, and some websites might contain customized functionalities, database sets, e-commerce, etc. Website projects can also become easily delayed due to a lack of information, life events, and adjustments.

CIS Agency offers an online customer portal; you can access it here. Our online support portal allows you to chat directly with our team and submit and/or monitor tickets.

While there is no set number of changes or edits you can make, there is an allocated feedback time included in each project. You can make as many changes as you would like within this time! If more time is needed to make changes on the website, then the Project Manager will discuss this with you.

Yes, we can; if you don't have enough HD-quality images, Wix has thousands of stock images for free. You can purchase stock images from adobe, or for an additional cost, one of our local photographers can personally come to your business and photograph some custom images of your services and staff. Contact us to request a quote.

Yes, of course. We recommend clients always do this right away. We can also assist you with purchasing and setting things up if you are not technically savvy.

Yes, we want you to approve the initial design. We will share a temporary demo link to review and provide feedback during the process.

Getting a new website and Google My Business page does guarantee automatic results. Many businesses spend a lot of money to earn high-ranking positions for frequently searched words over many years. Most websites begin to see initial page views in the first few months; the traffic volume depends on your location, business category, and the keywords typically used to search for companies like yours. High-quality content on your website, clear contact information, and posting on social media will make your website visitors more likely to contact your business.

Each of CIS Agencies' website plans includes 30 minutes of free web editing per month! You can utilize our online customer portal to chat directly with our team or to submit a ticket. Our goal is to complete all website edits within 24-hours! If you have a larger request that will take more than the free 30 minutes, then our team will reach out to you to discuss it!

Yes! If you would like to have access to the back end of the website to make changes on your own, please reach out to our office to request it. Remember, our Agency will not be responsible for any negative effects that result from changes made on the website by a member outside of our Agency.

We can give you full contributor access to your website to make changes, but most companies just take advantage of our 30 minutes editing service we provide every month. Our team makes sure that edits are performed under our website standards and checklists.

Absolutely! Our web plans include 30 minutes of free website editing per month. Send us your blogs to post monthly with this feature! Need help writing blogs? We can help build your online content and even better SEO optimization. Contact us to learn how.

For a website project to begin, the setup fee must be paid first. Our Agency bills monthly, and your monthly billing cycle would start from the day the website goes live. For example: if your website went live on the 12th of a month, then you would receive a partial invoice from the 12th to the last day of that month, and the following month would be a full invoice.

Our Support Team is available to you through a 24/7 ticketing system, and our phone from 9 am to 5 pm. We offer a 24-hour turnaround for website editing and a 72-hour turnaround for most graphic design projects. Your website has a 30-minute monthly courtesy as well.

There are several great ways to promote your website when it launches, and we’re happy to help! Here are a few of our favorite ways to promote your website launch: Social Media Posts (Facebook, LinkedIn, Instagram, Twitter, etc.) Email marketing to your customers Consider Facebook & Instagram Ads Promotional Codes (for eCommerce sites) Networking Launch Party Google ads and PPC Guest Blogs and Partnerships

Setting up products on your site can vary. Our team is happy to assist you in making it simple to add, edit, and update the eCommerce portion of your website.

Setting up online appointments on your site can vary. Our team is happy to assist you in making it simple to add, edit, and update the bookings portion of your website.